Care Plan — Member Agreement

• Scheduled Care Plan visits do not carry a separate service call charge. The plan rate covers the visit. Parts and fluids are billed separately at each visit based on the vehicle's specific needs.
• All repairs identified during a Care Plan visit are quoted in full before any work begins. No repair proceeds without member's verbal or written approval.
• Repairs are not guaranteed to occur at the same visit. J&W Mobile Mechanic & Diagnostics, LLC aims to schedule member repairs within a few business days, subject to technician availability and parts lead time. No specific repair timeline is guaranteed.
• Active Care Plan members receive priority repair scheduling and 10% off repair labor on all repair visits scheduled outside of regular plan visits. Discount applies to labor only; parts are billed at standard rates.
• Repairs completed during a scheduled plan visit carry no service call. A separate repair trip for an issue found during a plan visit carries a discounted member service call rate of $65 (gas) or $75 (diesel) — a savings of $60 or $75 — and is sometimes waived at J&W's discretion. New issues carry the standard service call fee.
• Plan pricing is per vehicle. Care Plans cover personal gas and diesel vehicles. Commercial trucks, semis, and farm and construction equipment are not eligible and are quoted separately.
• Service is provided within a 60-mile radius of ZIP 39452, Lucedale, MS. Beyond 60 miles, service is subject to a mileage charge of $0.50 per mile. Tire changing is not a covered or offered service.
• Minimum one week advance scheduling notice is required. Emergency situations are handled on a case-by-case basis at J&W's discretion.
• This agreement does not constitute a warranty. J&W is not responsible for pre-existing conditions, undisclosed vehicle history, or damage not identifiable during a standard visual or diagnostic inspection.

• First payment is due at enrollment and must be confirmed before the first visit is scheduled. No exceptions.
• Per-visit members: payment collected at each visit, before the technician departs the location.
• Quarterly members: payment processed before each visit quarter begins. No cleared payment, no scheduled visit that quarter.
• Annual prepay members: full-year payment due at enrollment before the first visit is scheduled.
• Applicable Mississippi sales tax may be added to taxable charges per Mississippi DOR requirements. Final tax treatment is subject to DOR/CPA confirmation.

• If a payment fails or is returned, J&W will notify the member within 24 hours by text to the number on file. A five (5) day grace period is provided to resolve the payment.
• No visits will be scheduled during the grace period. If unresolved after 5 days, service is suspended immediately.
• If unresolved after 30 days from the original failure date, the plan is cancelled. Only the cost of services already rendered remains due. J&W Mobile Mechanic & Diagnostics, LLC will not pursue payment for services not yet provided.
• Service will not be reinstated until all outstanding balances for rendered services are paid in full. Re-enrollment requires a new agreement and first payment.

• Either party may cancel this agreement with 30 days written notice sent by text to 601.508.2391.
• No refunds are issued for completed service visits. Annual prepay members receive a prorated refund for visits not yet rendered, minus any discount already applied for the prepay commitment.
• All outstanding balances for rendered services are due in full at cancellation.

If J&W's primary technician is unable to work due to illness, injury, or emergency, all scheduled visits pause. Affected members are notified by text within 24 hours. No charges accrue during a J&W-initiated pause period. Any prepaid amounts are credited toward future visits. Service resumes at the earliest available date once the technician is cleared to work.

J&W Mobile Mechanic & Diagnostics, LLC's maximum liability for any claim arising from Care Plan services is limited to the value of the specific service visit during which the issue arose. J&W is not liable for pre-existing conditions, consequential damages, or circumstances beyond the scope of the scheduled maintenance visit.

This agreement is governed by the laws of the State of Mississippi. Any dispute arising under this agreement shall be resolved in George County, Mississippi. The parties agree to attempt good-faith resolution before pursuing formal legal action. Electronic signatures are valid and binding under the Mississippi Uniform Electronic Transactions Act (Miss. Code Ann. § 75-12-1 et seq.) and the federal Electronic Signatures in Global and National Commerce Act (ESIGN, 15 U.S.C. § 7001 et seq.).