Privacy Policy

Who We Are

J&W Mobile Mechanic & Diagnostics, LLC is a mobile mechanic and diagnostics business based in Lucedale, Mississippi, serving customers within a 60-mile radius of ZIP 39452. This privacy policy explains how we collect, use, and protect information you share with us through our advertisements, lead forms, website, and direct communications.

Information We Collect

When you contact us through our Facebook or Instagram lead forms, our website, by phone, or by text message, we may collect information you choose to share with us, including:

Your name, phone number, email address (if provided), service location or address, vehicle year, make, model, and engine type, the service issue or concern you are contacting us about, and any additional notes or information you choose to include.

How We Use Your Information

We use the information you share with us strictly to respond to your service request, schedule appointments, provide quotes or estimates, deliver mobile mechanic services at your location, follow up after service for customer care, send occasional service reminders or seasonal maintenance notices, and maintain records required for our business operations.

Who We Share Information With

We do not sell, rent, or trade your personal information to anyone. We do not share your information with third-party marketers or advertisers. The only situations in which your information may be shared are when required by law, when necessary to process a payment you have authorized, or when you have specifically asked us to share it (for example, with a parts supplier acting on your behalf).

How Long We Keep Your Information

We keep customer information for as long as you remain an active customer and for a reasonable period after for follow-up service, warranty support, and tax recordkeeping — generally up to seven years, in line with standard business recordkeeping practices.

Your Rights

You have the right to ask us what information we have about you, request that we update or correct your information, ask us to delete your information from our records (subject to legal recordkeeping requirements), and opt out of future text or call follow-ups at any time by replying STOP to any text or by asking us directly.

Children's Privacy

Our services and advertising are intended for adults. We do not knowingly collect information from anyone under the age of 18.

Facebook and Instagram Lead Forms

If you contact us through a Facebook or Instagram lead form, the information you provide is shared with us by Meta in accordance with their platform terms. Meta's own privacy practices are governed by their privacy policy, available at facebook.com/privacy/policy (opens in a new tab).

Website Forms and Online Booking

When you submit a request form on our website, your information is received through Netlify, the service that hosts our site, and delivered to us. When you book online, your appointment details are handled by Setmore, our scheduling service. We use these tools only to receive and schedule your service requests, and each is governed by its own privacy policy.

Cookies and Website Tracking

If you visit our website, basic analytics may be collected (such as pages viewed and general device type) to help us understand how visitors use the site. We do not use this information to identify you personally and we do not share it with advertisers.

Payment Information

We accept cash, Cash App, and bank transfer (ACH). Cash App and ACH payments are handled through Cash App and our bank. J&W does not store card numbers or bank account details on our website or systems.

Changes to This Policy

We may update this privacy policy from time to time. The most current version will always be posted at this URL with the updated date at the top of the page. Significant changes will be communicated to active customers directly.

How to Contact Us